Customer Satisfaction Survey

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About Us

Customer Satisfaction Survey

We are interested in your opinions of the service we offer.
Please let us have your thoughts on the following questions.
All replies will be treated confidentially.

* Required Field (an asterisk means the box must be completed).

Your Details

* Name:

Organisation:

Type of Business:

* E-mail address:

1. Quality

How satisfied are you with the quality of information we provide?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

2. Speed

How quickly did we deliver the information you asked for?

Very Slowly
Slowly
Average
Quickly
Very Quickly

3. Responsiveness

If you had cause to complain or query anything how satisfied are you with the way your problem was dealt with?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

4. Pricing

How do you rate the value of money of our products and services?

Very Poor
Poor
Neutral
Good
Very Good

5. Frequency of Use

How often have you used the following services?

Companies House Direct On-line subscription service
Daily
Weekly
Monthly
Infrequently
Once

Website or WebCHeck www.companieshouse.gov.uk
Daily
Weekly
Monthly
Infrequently
Once

6. Accessibility

If you have used any of the following, how easy did you find them to use?

Companies House Direct On-line subscription service
Very Difficult
Difficult
Neutral
Easy
Very Easy

Website or WebCHeck www.companieshouse.gov.uk
Very Difficult
Difficult
Neutral
Easy
Very Easy

7. Staff

If you have cause to contact any of the following areas, please tell us whether you agree or disagree with these statements

The staff were knowledgeable:

CH Helpdesk 0845 7573991

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

National number 0303 1234 500

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

Other areas of Companies House

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

The staff were courteous and polite:

CH Helpdesk 0845 7573991

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

National number 0303 1234 500

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

Other areas of Companies House

Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

8. Frequency

How often have you filed documents in the last three months?

Daily
Weekly
Monthly
Infrequently
Once

9. Forms

Were our forms easy to complete?

Very Difficult
Difficult
Neutral
Easy
Very Easy

10. Filing Process

How easy was it to file documents with us?

Very Difficult
Difficult
Neutral
Easy
Very Easy

11. Correspondence

If we have returned documents to you for amendment, did our letters make it clear what you had to do?

Very Unclear
Unclear
Neutral
Clear
Very Clear

12. Other Comments

Please comment generally on any areas we could improve in relation to filing documents with us.

13. Overall Score

Considering everything, please score us on how satisfied you are with the service you receive.

1.    Very Dissatisfied
2.    Dissatisfied
3.    Neither Satisfied nor Dissatisfied
4.    Satisfied
5.    Very Satisfied

What changes would you most like us to make to improve our service to you?

Please use this box to express any other areas of satisfaction or dissatisfaction.

Thank you for participating in our survey.
Your opinions and comments will be used to improve our service to you.

If you have any comments or queries, please contact
pdonovan@companieshouse.gov.uk or Tel: +44 (0)29 20380594.

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Survey Results

Click here to check out the results of our recent surveys.